Tag Archives: Customer Service

Google Help Needs UX Improvements, A Content Audit & A Better Attitude…

As someone who’s been doing SEO and PPC day in and day out for nearly 5 years, I’m no stranger to Google’s Help sections. While there’s a lot of great search engine marketing advice out there on other people’s blogs, … Continue reading

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How To Insult Your Customers In Just 2 Emails

I had a really frustrating experience with an online store during the run-up to Christmas while buying a gift for my better half. I usually try to stick to sites I’m used to (Play.com, Amazon, etc.) and this reminded me … Continue reading

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A Tale of Mind-Blowingly Incredible Customer Service

I was in Brighton for two nights (Thursday and Friday) for my second visit to the excellent BrightonSEO conference when I came across possibly the best customer service experience I’ve ever encountered. I was meant to stay at a Brighton … Continue reading

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