“Do you feel you’ve been rehabilitated?”
A few months ago, I went through my first penalty removal experience for a client. They had a manual action notification in their Google Webmaster Tools account for having unnatural links pointing at their site, due to poor quality work from their previous SEO agency.
Before delving into filing a reconsideration request, we removed as many links as we could and disavowed the rest using Google’s shiny disavow tool. During the process, I researched reconsideration request best practice and discovered that it can be very hard to succeed on your first try – sometimes it takes multiple attempts. Even so, I wanted to follow the rules properly to maximise our chances of early success.
It took us 4 attempts in the end until we were successful and the manual action was subsequently lifted. With each attempt, given Google’s pettiness (as I will go on to explain), it was difficult not to just have a massive grump at them. In fact, it reminded me of certain scenes from a certain film…
Disclaimer: If you haven’t seen The Shawshank Redemption, then be warned that there’s gonna be spoilers…
Reconsideration request #1 = Red’s 20-year parole hearing
When drafting my reconsideration request, I followed Marie Haynes’ excellent guide, which also includes an example draft. I followed the example pretty closely (unfortunately I didn’t save any examples, so I can’t share them in this post), which – as you can see if you click the link – is pretty courteous and friendly but also quite apologetic. It accept responsibility. It asks for forgiveness. It tells Google that we’re rehabilited.
Our “We have worked hard to resolve the quality issues on our site and are completely committed to following the Quality Guidelines from this point on” is Red’s “I can honestly say that I’m a changed man.”
I felt a bit like this: